Customer Testimonials

Testimonials from Trustpilot

Wiggle has partnered with the customer reviews platform Trustpilot so that you – our customers – can share your experiences of Wiggle with us and with each other. We value all of the feedback we get, good and bad. We’re proud of the progress that we’ve made on our site and with our service, but we’re always looking for ways that we can improve. Click here for the full Wiggle reviews page on Trustpilot.

In the meantime, here’s a selection that we’ve particularly enjoyed:

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8.6 out of 10
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Excellent. Truly premium service.

Excellent, excellent and excellent again.
My bike's frame broke and I reached out to my insurance. Honestly, I thought I would be a stressful and complicated situation but the guys from Wiggle handled it like absolute PROs. My policy was managed by Stephan and from start to finish he dealt with me like an absolute gentleman. My claim was resolved in one week and I am extremely happy with the outcome.
I had one bike insured with Wiggle, now I am insuring a second one.
I can't recommend these guys enough.
Keep it up Wiggle!

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Great experience

Amazing customer service from start to finish. After having my bike stolen, they made a difficult situation that much easier and hassle free. Will definitely use again.


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Excellent service when you really need it

I originally purchased the insurance because it was a good price and provided excellent coverage, and having had good experiences with Wiggle generally I figured their insurance should also be a great product. I recently had an accident that resulted in a cracked carbon frame, and I could not praise Wiggle highly enough for how the claim was managed. I was looked after by Conrad de Jongh who was nothing but professional and efficient throughout my claim. They were also happy to offer me a cash settlement to the value of the repair costs, which means I do not have to live with the slight distrust of a repaired carbon frame. All in all, I cannot think of a single way my claim could have been handled better, and I could not recommend Wiggle Insurance more highly.

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Every cyclist should get this

I got insured after a friend of mine accidentally crashed her cargo bike into a parked car. She ended up in hospital and also had to pay for all of the damage to the BMW - over $2000 in panel work! She wasn't covered because she was on a bike.
I insured myself in case the same thing happened to me. As it turns out, I was lucky as it wasn't an accident that I needed to claim for. My bike got stolen from my workplace, lock and all. I was gutted.
Anyway, I called up Wiggle Insurance, reported it to the police, and a few days later it was all sorted and I was paid out. All very smooth and no fuss. I've bought a replacement bike and reinsured with Wiggle! Do yourself a favour and sign up today.