Bicycle Insurance FAQs

Find answers to our most frequently asked bicycle insurance questions

Frequently asked questions

Top FAQs
General FAQs
Bicycle Insurance FAQs
Liability Insurance FAQs

Is my bicycle covered as part of my contents insurance?

Most people are unsure if their bicycle is currently covered under another insurance policy they may have. To find out if your bike is covered under your contents insurance, we’ve put together some questions to ask your current or potential contents insurer:

Is my bike covered if it is stolen from the coffee shop after my ride?

With Wiggle it is – bicycle must be in your direct line of sight and less than 5 metres away.

Is my bicycle covered if I drive into a parking lot forgetting it is on my car’s roof?

With Wiggle it is.

Is my bicycle covered if I have a bad crash with my bicycle whilst competing in a race?

Wiggle Comprehensive includes Racing cover.

Am I covered if I have a serious crash?

The Wiggle Essential Policy includes cover for Non-Medicare medical costs and the Comprehensive policy includes Personal Accident Cover up to $10 000.

Is my bicycle covered if it is worth more than $1,000 and stolen from my home?

With Wiggle it is, and you have the option to be insured for bicycles up to the value of $30,000 per bicycle.

Do I have to insure my home contents with you to be able to get cover for my bicycles?

You are not required to insure your home and contents to take out a bicycle policy with Wiggle.

What happens after I make a claim?

We will either:
  • Repair or replace your bicycle or item; or
  • Pay you the reasonable cost of replacing or repairing your bicycle or item

What information do you need to start cover?

We need the details as seen on the quote page.

Is there a minimum/maximum age for the person insured?

The minimum age we insure at Wiggle is 18 years. The maximum age is 85 years.

What happens if I already have personal accident cover through my club insurance?

Wiggle’s personal accident cover will pay out (if applicable) regardless of if your club insurance also pays out or not.

What happens if I need to make a claim?

  • ​Do what you can to prevent any further loss, damage or cost
  • Report the incident or loss to the police if the event involves theft, attempted theft, malicious damage or impact
  • Report the incident as soon as possible by calling us on 1300 951 353
Of course you can also ring us first for advice before implementing the formal steps above. It can be a confusing time and we can talk you through all that you need to do.

Do you only cover Australian citizens?

No, you don’t have to have Permanent Residency or Australian citizenship to get cover. You can be in Australia on a visitor visa, but must live in Australia on a permanent basis.

Why have you declined to offer me insurance?

When developing our product, we establish a criteria to ensure that we create a viable product which meets the needs of our customers. This criteria includes:
  • Your location
  • Value of the bike
  • Claims history
When we decline to offer you insurance, it’s because the information you have provided to us does not match our criteria. We will always provide you with the reasons why we have declined to provide you with insurance, so you understand our decision. We will also provide you with information about where you can go to find other insurers that offer products similar to ours and that may be better suited to your needs. At any stage, you can contact us with any questions you may have about our decision. If you are not satisfied with our decision, you may also make a complaint, please refer to our Complaints Handing Process.

What risks am I covered for?

You’re well and truly covered with us:
  • Theft
  • Accidental damage
  • Loss or damage in transit
  • Damage caused whilst in use; including participating in any cycling event
  • Malicious damage

My bicycle isn’t brand new – is it still worth insuring?

Of course – no matter how old your bike is it can still be insured at its market value. Our Essential product covers all bikes valued at $1 500 or less for only $100 per year. Our Comprehensive product only covers bicycles with a market value greater than $1 000

How much will it cost to insure my bicycle?

Our Essential product is fixed at $100 per year. Our Comprehensive product depends on a few variables. The best way to find out is to use our online calculator on the home page of this web site.

What value should I insure my bicycle for?

For bicycles older than 2 years from date of purchase or purchased second hand, the Sum Insured should be reflective of the depreciated value (20% for the first year and 10% for each subsequent year from the original date of purchase).

Is there excess payable on this policy?

Yes, there will be an excess depending on the nature of the claim. For our Essential Product:
  • The standard excess for all claims is $250, except 3rd party claims which is $1000.
For our Comprehensive product:
  • The standard excess for theft is $350. The standard excess for all claims is $250, except 3rd party claims which is $1000.

Do you cover more than one bicycle on a policy?

We can set up multiple policies on the one account. Additional bikes attract a multi bike discount of 10%. If for instance, your partner has their own bicycle, they will need a separate account for them.

Can I add or make changes to the policy?

Definitely. All you need to do is to contact us and we will make the additions to the policy. Please note that certain changes/additions may affect your premium. You can ring us on 1300 951 353) or email contact@insurance.wiggle.com.au. Refunds are payable for cancellations, where the premium has been paid annually in advance. The refund amount is calculated on a pro-rata basis less any administration fees payable.

How do I prove ownership of the bicycle I want to insure?

If you bought your bicycle new in the last 30 days we will accept a copy of the purchase receipt as proof of ownership provided that you send it in within 14 days of purchasing your policy. If your bicycle is older than 30 days, take a nice clear high resolution image (with your smart phone) from each side of your bicycle with a sheet of paper clearly displaying your policy number in the field of view. Be sure not to obscure any part of your bicycle. Please also provide a clear image of your serial number.

Can I choose the bike shop to replace or repair my bicycle?

Yes. You can nominate a bike shop of your choice but we retain the right to take the work to a bike shop of our choice.

I have previously made a claim for a bicycle, will this affect my cover?

Whether the bicycle was insured or not you need to inform us of any bicycle related losses that you have had in the past three years. It is of paramount importance that we have this information. If you are in doubt you should inform us.

What is the maximum bicycle value you insure?

For the Essential product the maximum value is $1 500. For the Comprehensive product the maximum value per bicycle is $30,000.

Are there any specific security requirements if I transport or store my bicycle?

Yes. For the details on security requirements please refer to the PDS. While at home
  • You must ensure that when your bicycle is left inside your home that your home is securely locked whenever there is no one at home.
  • If your bicycle is left in an outbuilding at your home (such as a garage) or any other fully enclosed building at your home with walls and a roof, these buildings must be securely locked. In the event of a claim we will require you to provide evidence of forcible and violent entry to these buildings.
  • If your bicycle is left anywhere else on your property it must be securely locked through the frame of your bicycle to an immovable object by an approved lock.
Away from your home
  • If your bicycle is left unattended while away from your home it must be securely locked through the frame of the bicycle to an immovable object by an approved lock. Go to approved locks to see a description of the locks we approve.
While your bicycle is being transported
  • If your bicycle is left unattended if it is in, or attached to, any motor vehicle including while it is in transit it must be securely locked through the frame of the bicycle to a properly fixed vehicle bicycle rack with an approved lock; or locked in an enclosed boot that is not accessible by removing any partition or breaking a window.
Note: All instances involving theft, attempted theft, malicious damage or impact require a police report in order to make a claim.

Am I covered whilst travelling overseas with my bicycle?

We may extend your Comprehensive policy to cover your bicycle if you take it beyond Australia and New Zealand for a period not exceeding 90 days, provided that you have advised us beforehand and we have agreed in writing to provide cover. During this period the excess applicable to any claim for loss or damage to your bicycle will be doubled. Note: If you are purchasing bicycle insurance online and have already planned to travel, there is an option to select this cover in the policy purchase process. If you intend to travel at a later date please call our Customer Service Team when you have finalised your travel plans.

I ride a unicycle. Am I covered?

Yes, The Wiggle definition of a bicycle is any cycle, tricycle or tandem powered by human pedalling. This includes mountain bikes, recumbents and electric(pedal-assist not exceeding 300watts) bicycles.

Can I get cover for extra things I have put on my bicycle?

Yes. You can extend your comprehensive policy to include things such as panniers, a bicycle computer, racing wheels etc.

Do you insure professional cyclists?

Unfortunately we do not insure professional cyclists as you need to be the owner of the bicycle insured. In addition to this, we do not insure:
  • Riders who use their bicycles to deliver goods, parcels, packages or for any other type of courier service
  • Riders or individuals who use or hire out their bicycles for compensation or for the carriage of passengers

Am I covered if I lend my bicycle to another person?

Yes, but the policy terms and conditions still apply.

Am I covered overseas?

Unfortunately no. In order to keep premiums at affordable levels to the average cyclist, our Liability Cover provides you with financial protection for accidents that happen in Australia only.

Is there an excess payable if a claim is made?

Yes, an excess of $1,000 applies to each accident event where a claim is made. The excess applies separately to each cover type. For example, if a claim is made for damage to someone’s car under the policy’s Third Party Property Damage Cover, a $1,000 excess will be applied. If as a result of the same accident, a 2nd claim arises for injury caused to the driver of the car (and you have selected Third Party Bodily Injury Cover), then another excess of $1,000 will apply to this claim against the policy’s Third Party Bodily Injury Cover. Claims for accidental damage caused to your bicycle by an uninsured driver carry an excess of $250.

What is the maximum amount I am covered for?

$10 million per claimable accident The combined cover provided by the policy for accidental damage to your bicycle caused by an uninsured driver is $2,000 per claimable accident.

Do you insure professional cyclists or couriers?

Unfortunately we do not insure:
  • Cyclists who use their bicycles to deliver goods, parcels, packages or for any other type of courier service
  • Professional cyclists or individuals who use or hire out their bicycles for compensation or for the carriage of passengers
  • Approved Locks

How do I know if my lock is approved?

We have a simple way of working this out. The locks Wiggle currently approve are:
  • Keyed armour padded cable locks as per the approved locks list less than two years old at policy inception
  • Keyed D-locks as per the approved locks list less than two years old at policy inception.
  • You can view our approved locks list here.

Who delivers Wiggle Cycle Insurance?

We’re proud to be the home of the #goodstuff. That’s why we’ve selected the #goodpartners to deliver Wiggle Cycle Insurance. We believe it’s important for our customers to know who our partners are and to be assured that the cycle insurance product they are purchasing is genuine and backed not only by a major insurer but also by the protections which the insurance market and the financial services market have implemented to avoid customers being let down. We know the highs and lows of cycling and that’s why we’ve developed Wiggle Cycle Insurance – we want people to experience the joy of cycling without having to worry about the bad stuff. So we’ve worked with our #goodpartners to develop a cycle insurance policy that is straightforward, exceptional value and a policy you can rely on. This insurance is promoted and arranged by Wiggle Australia Pty Limited (Wiggle) ABN 14 601 479 930 of Suite 103, 282-290 Oxford St, Bondi Junction, NSW, 2022 acting as an Authorised Representative of Hollard (AR No. 1008736). This insurance is issued by The Hollard Insurance Company Pty Ltd (Hollard) ABN 78 090 584 473 AFSL No. 241 436 of Level 12, 465 Victoria Ave, Chatswood, NSW 2067. This insurance is administered by Velosure Pty Ltd ABN 81 151 706 697 of Level 12, 465 Victoria Ave, Chatswood, NSW 2067 which is an Authorised Representative of Hollard (AR No. 410026).

Who is Hollard?

The Hollard Insurance Company Pty Ltd, ABN 78 090 584 473, AFSL No. 241436 is the underwriter for Wiggle Cycle Insurance policies. The wider Hollard Group now consists of insurance businesses in Australia, throughout Africa, in Europe, India, China and the United States, employing over 1,600 people and arranging cover for more than 6.5 million policy holders. Globally the Hollard Group holds assets exceeding AUD1.7 billion. Find out more about Hollard Insurance.

How do I contact Wiggle Cycle Insurance?

  • Phone: 1300 951 353
  • Email: contact@insurance.wiggle.com.au
  • Write to: Locked Bag 2010, St Leonards NSW 1590

Problems with documents

I haven’t received my Insurance Certificate in the mail? Please allow five business days for your insurance documents to arrive via mail. If you haven’t received them by that time, please call us on 1300 951 353. If you have arranged to have your documents sent via email, please make sure we have your correct address.

I can’t open a PDF document.

If you are unable to open any PDF documents, please download the latest version of Adobe Acrobat Reader.

Frequently asked questions

General FAQs

My bike isn’t brand new, is it worth me insuring it?

Every Bike is worth insuring! Whether you ride to work, take part in Sportives or just ride for fun; we have a range of insurance packages to reflect this. From our Assist package, which covers you for Third Party Liability, all the way to our Elite insurance. All of our insurance products were developed by cyclists with the aim of giving you peace of mind whilst you are out riding.

How do I value my bicycle?

For bicycles less than three years of age we suggest listing at the recommended retail price.
For bicycles older than three years from date of purchase we recommend listing them at their market value, the price usually paid for a bicycle of the same age, type and condition as yours.

My bike is custom, how do I go about insuring it?

The Frame is the core of the Bike, please specify the make and model, then you’ll need to list the individual components you’ve added to the Frame to create the complete Bicycle. It is essential that you retain any proof of purchase or receipts for the frame and components that you are insuring. If in doubt, please call or email our UK based customer service team, who will be more than happy to help.

Do I have to be a certain age to be able to get insurance cover?

Unfortunately we can only insure cyclists aged 16 and 85.

Why do I need proof of ownership?

If you are making a claim it is vital that we have this information, which is why we ask for it when you take out a policy. Without proof of ownership, we may not be able to pay a claim.

What lock is appropriate for my bicycle?

If you are unsure of which lock is appropriate for your bicycle please head to our Approved Lock List page

I have previously claimed for a stolen bike, will my premium price be affected?

It is very important to fully disclose your previous claim history. Your premium price will not be affected.

Is there an interest charge for paying monthly?

With Wiggle Cycle Insurance there is no charge if you decide to pay premiums on a monthly basis. Some insurance providers, including Cycleguard charge up to 25.9% APR if you pay monthly. We don’t believe in tricksy charges.

Does your cover protect me when I am racing?

If you select our Elite cycle insurance, or take out the optional ‘Active cover’ you will be covered for amateur racing events. Please note we cannot insure any professional cyclists (always refer to the Policy Wording for contractual definitions).

Will I be paying extra to insure my bike in London?

We will never charge a postcode premium.

What is the difference between a Component and Accessories?

Component: A part of your bicycle which is essential to its function and add to the value of your bicycle. If you have upgraded any components, you must increase the bikes value accordingly. This includes seat posts, saddles, handlebars etc If you wish to upgrade in the future, give us a call and tell us all about your fancy new Carbon Fibre Crankset then we can update your policy details so it is covered. Adding custom parts to your policy does not increase your premium and the value of such parts should be considered in the sum insured of your bicycle. Accessories: An additional item added to your bicycle such is a trip computer or bicycle lights which are not essential to the function of your bicycle, and which can be removed. Accessories can be added to your policy at a premium based in the sum insured that you specify for that accessory, and will be covered in the same loss event as your bike for eligible claims.

Can I insure my cycling clothing, shoes or helmet?

Yes you can, please list these when you are taking out your policy or give one of our UK based customer service team a call to add any new accessories to your policy.

What does the bike need to be locked to when I am away from home?

We require the bicycle to be locked through the frame and any quick release wheels to an immovable object.

What shall I do if my lock isn’t ‘Sold Secure’?

Unfortunately, we cannot provide cover when a bike is locked with an unapproved lock. For more information on Sold Secure please click here or to see our Approved Lock List click here.

I purchased my Bicycle through the Cycle to Work scheme, can I still get a Wiggle Cycle Insurance Policy?

Of course! We have a range of packages that could be used to give cyclists peace of mind should the bad stuff happen when they are riding. Did you know… if your bicycle is stolen you are still obligated to pay the remaining monthly payments. Cycle to Work strongly recommends taking out bicycle insurance for this reason. You can even purchase your cycle to work bicycle (and kit) from Wiggle by visiting Wiggle Cycle to Work.
Policy FAQs

How do I go about cancelling my bicycle insurance policy?

You can cancel anytime during the 14 day cooling off period. Generally we will require you to do this in writing. You also have 14 day cooling off period where we will refund your premium paid assuming there were no claims made.

Can I make changes to my policy? i.e. I want to add upgraded wheels?

You can make changes at any time during your policy period. This includes changes to your personal details, number of bicycles covered, their value, any component upgrades and accessories. Changes may incur an extra charge on your premium but we will never charge you an admin fee to do this.

How does the Taxi Fare Reimbursement work?

If you are unable to complete your journey because of an accident or mechanical breakdown you can hop in a taxi to the nearest bike shop to get the problem fixed. Alternatively you can take a taxi to your destination or your home. It is important that you retain the receipt from your journey.

What is Global Travel Cover?

Global Travel Cover insures you, your Bike and any specified accessories anywhere in the World for a maximum of 45 days per period of insurance. Please note that the Public Liability cover excludes Australia, United States and Canada.

How many bikes can I insure on one policy?

You can insure up to three bikes worth up to £10,000 each on the Essential and Elite policies. We offer up to 60% discount on multi bike policies!

Do you only cover UK residents?

Yes.

I purchased my Bicycle through the Cycle to Work scheme, can I still get a Wiggle Cycle Insurance Policy?

Of course! We have a range of packages that could be used by commuters to give them peace of mind should the worst happen when they are riding into work.
Elite FAQs

What is Elite cover?

As with all our levels of cover, the Elite cover was designed from the bottom up by cyclists, for cyclists. The aim is to give you peace of mind so if the bad stuff happens, we’re here to help you get back on your bike as soon as possible. The Elite cover comes as standard with replacement bike hire, taxi fare reimbursement and £300 worth of private medical cover.

Who should have Elite Cover?

Elite cover is suitable for every cyclist! No matter what sort of riding you do, we have created a product that will give you piece of mind no matter if you are racing, touring the world, commuting or if you enjoy casual riding. The Elite cover has been designed by cyclists who thought “What would I want from an insurance product?”. The result is an outstanding cycle insurance product that’s competitively priced (from as little as 16p a day!)
Essential FAQs

What is Essential Cover?

Our Essential cover is our mid-range package that provides excellent cover and a range of optional extras giving the option to customise the level of protection whilst keeping an eye on the price. Essential cover starts from 11p a day and includes protection from Theft, Accidental Damage, Personal Accident and £300 of Private Medical Cover/Physio.
Assist FAQs

What is Assist Cover?

Our Assist cover has benefits such as Public Liability insurance, £300 worth of Private Medical Costs, Personal Accident Cover and Free Legal Advice. Assist Cover starts from just 46p a week!

Who should have Assist Insurance?

Everyone who cycles! Not only do we cover you for Public Liability, we’ll also be there to assist you after an accident with Personal Accident Cover and Private Medical costs, which includes up to £300 worth of physiotherapy! Assist Insurance starts from just 46p a week!

What is Public Liability Insurance?

Our Public Liability Insurance has been designed to cover you if you cause loss, injury or suffering to another member of the public, regardless of whether they are a pedestrian, fellow cyclist or a driver. Everyone sharing the road has a duty of care to other users and members of the public, the costs associated with certain accidents can be life changing.

Am I covered for Public Liability abroad?

The Public Liability cover can be extended globally except for the USA, Australia and Canada.
Benefits FAQs

Theft

Theft covers you from the unlawful taking of you Bicycle (including components) and Accessories. Always refer to the Policy Wording for contractual definitions

Accidental Damage

Accidental Damage covers you for any damage incurred by you. Please note this does not cover cosmetic damage. Always refer to the Policy Wording for contractual definitions

Personal Accident

Personal Accident will cover you in the event of a non-fault incident where you are at a loss. Our UK based specialist claims team will help you through this process and they are just a phone call away. Always refer to the Policy Wording for contractual definitions

Public Liability

Public Liability provides cover against incidents where you are at fault and liable for loss or damage to others property or person. This cover is included in every Wiggle Cycle Insurance package. Always refer to the Policy Wording for contractual definitions

Medical Cover

Medical Cover will cover your private medical, dentist and physiotherapy costs for up to 7 days after an accident or severe injury. The maximum benefit limit for this is £300 Always refer to the Policy Wording for contractual definitions

Legal Advice & Claims Management Service

A free service for non-fault cycling accident claims. We’re here to support our policy holders when things go wrong. You’ll receive free legal advice from our Wiggle Legal experts, a full compensation management service and fast access to physio or specialist treatment as required. Always refer to the Policy Wording for contractual definitions

Replacement Bike Hire

If you find yourself without a bike when you are making a claim, then we will supply you with a replacement bike so you can carry on training or commuting. Always refer to the Policy Wording for contractual definitions

Taxi Fare Reimbursement

If your bike breaks down and you cannot repair it, this cover will reimburse you for a cab fare home, to the nearest bicycle repair shop or train station. This doesn’t cover punctures. Always refer to the Policy Wording for contractual definitions

Active Cover

Extends your policies benefits to cover you when taking part in triathlons, Sportives, amateur racing and similar events. Comes as standard with Elite cover. Always refer to the Policy Wording for contractual definitions

Global Travel Cover

Extends your policies benefits to cover you when travelling anywhere in the world. Comes as standard with Elite cover. Please note: Public Liability is not available in Australia, the USA or Canada. Always refer to the Policy Wording for contractual definitions

Call us

We love an excuse to talk about bikes so if you can’t find the answer to your question here, call us on: 130 095 1353

Our Cycle Insurance

/ Essential Cover

Essential Cover insurance for only $100 a year.
Non-Medicare medical costs $10,000
Accidental damage $1,500
Malicious damage $1,500
Income replacement $50,000
Theft at or away from home $1,500
3rd Party Property Cover $10,000,000
3rd Party Bodily Injury Cover $10,000,000
Permanent injury $100,000
Loss and damage in transit up to $1,500
Death lump sum payment $50,000
Funeral $5,000
Home help expenses $5,000
Chauffeur plan $4,000
Home and motor vehicle modifications $10,000
Counselling support $2,000
View all benefits

/ Comprehensive Cover

Comprehensive Cover insurance could be for you if you’re looking for cover for racing, travel and up to $30k of theft.
Non-Medicare medical costs $10,000
Accidental damage $30,000
Malicious damage $30,000
Income replacement $50,000
Theft at or away from home $30,000
3rd Party Property Cover $10,000,000
3rd Party Bodily Injury Cover $10,000,000
Permanent injury $100,000
Loss and damage in transit up to $30,000
Death lump sum payment $50,000
Funeral $5,000
Home help expenses $5,000
Chauffeur plan $4,000
Home and motor vehicle modifications $10,000
Parent incovenience expense $2,000
View all benefits