We're here to support you when you need it the most
It takes just a few minutes to submit a claim online to get things rolling, please use the relevant claim forms below.
You may need to complete more than one form depending on your type of claim.
For an accident involving your insured bicycleMake a claim
For the theft of your insured bicycleMake a claim
For personal injury as a result of an accident whilst riding your insured bicycleMake a claim
For third party claims against your liability coverMake a claim
What happens next?
Once you have lodged the claim, we will confirm via email that we have received your claim form and photos. We will also give you a claim number for your reference. Please allow two business days for this process. We understand how important your bike is to you and our claims team will try to get you back on your bike as soon as possible.
If you would prefer to talk to our expert claims team, they are here to answer any questions you may have and can lodge your claim over the phone.
Give us a call on 1300 951 353 to lodge your claim.
The opening hours of the contact centre are:
Monday to Friday: 8:30am - 5:00pm
We will keep you updated throughout the whole process and you are also welcome to phone or email our claims team if you have any questions.
1300 951 353 or firstname.lastname@example.org